ServiceNow has launched its Yokohama platform, which aims to revolutionize workflows by introducing AI agents across various sectors. These preconfigured AI agents are designed to deliver immediate productivity gains by operating on a unified platform, fostering seamless integration and coordination among different business functions.
The Yokohama platform also simplifies the process of building, onboarding, and managing the AI agent lifecycle, making it easier for organizations to adopt and scale AI solutions. Recognizing that data is crucial for AI effectiveness, ServiceNow has expanded its Knowledge Graph with enhancements to its Common Service Data Model (CSDM).
This expansion enhances connectivity among data sources, allowing for smarter AI agents that can leverage a comprehensive view of an enterprise. The result is better-informed decisions and actions driven by AI capabilities.
With the increasing reliance on AI, the need for ‘Guardian Agents’ has emerged. According to Gartner, by 2028, a significant proportion of CIOs will require these agents to autonomously oversee the actions of AI agents.
The Yokohama platform addresses this need by acting as an AI agent control center, removing typical challenges like data fragmentation and governance gaps while ensuring real-time performance. Unlike other AI solutions that operate in silos, ServiceNow’s AI agents are designed on a single enterprise-wide platform, ensuring smooth data connectivity.
This unified structure allows organizations to view all workflows, AI, and automation needs collectively. ServiceNow’s new AI agents are aimed at enhancing productivity across various enterprise functions.
For instance, security operations AI agents streamline incident management, autonomous change management agents create implementation plans based on data analyses, and proactive network repair agents quickly resolve network issues before they affect performance. Furthermore, the Yokohama release not only expands ServiceNow’s data management capabilities but also helps clients like CANCOM and Cognizant to achieve significant operational benefits.
ServiceNow continues to lead in the evolution of AI for business transformation, empowering organizations to maximize workflow efficiency and business impact.